DigiQueue helps banks to manage customer flow right from the point of their entry to the point of their exit and comprises of the following components:
Queue Management System
Central Monitoring System
A central monitoring system helps to present the next set of tokens to be serviced on a display screen along with the counter number of teller and can be customized to include digital signage.
The teller module provides a web-based interface where the teller can log in and view the real-time display of token numbers, wait times and service statistics.
Customer Feedback System
Central Administrative Module
Organizes your lines and enforces business rules – appointments, priorities and so forth which help to improve business productivity
Enables performance and service level analysis, thus helping management streamline customer service and reduce operational costs
Enables customer profile based prioritization which helps to create positive customer experiences