ModeFinServer’s alerting engine allows banks & financial institutions to engage customers with real-time alerts from diverse systems based on their preferences. It helps the customers to manage their transactions efficiently and effectively. This enables banks to build trust and loyalty with their customer base and gain an edge over their competitors. The unmatched flexibility of the alerting engine helps to capture events and transactions on diverse channels and provides actionable alerts to the customers.
Deliver alerts through various digital messaging channels/endpoints including SMS, email and push notification delivery
Subscription-based alerts help customers receive relevant alerts
Supports both real-time and batch-based triggering of alerts
Publish alerts across multiple channels and devices
Multilingual alerts allow customers to receive alerts in the language of their choice
Integration with diverse systems such as customer care, risk management, online & offline enrolment tools, and smart reporting tools.
The alerting engine comes with customer-centric capabilities that help your customers to monitor their banking transactions in real-time and through their preferred channel of communication. It equips the customers to perform and manage their banking activities with ease and confidence. This enhances the image of the banks & financial institutions as a financial advisor resulting in customer loyalty and retention.
Reduced Fraud Rates
As the alerting engine provides timely information to customers, it helps to identify any irregularities quickly and mitigate the risk of fraud & prevent any ensuing losses.
The alerting engine powered by a single delivery system can automatically send alerts to multiple endpoints efficiently. It can be integrated with the tracking system that helps to track the communications sent to the customer and the subsequent customer actions. This optimizes the processing time and enhances responsiveness to customer queries.
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